The arrival information also answers the most obvious question – “What’s the Wifi password” – so the guests have this already. We do this over a series of 3 Youtube videos, with alternative downloadable maps for those not using smartphones. It’s detailed, thorough, and goes so far as telling guests where to park, where to get the keys, where the rubbish bins are, and when to enter the property. We constantly get good feedback about our arrival information. Prevent Questions by providing Superb Arrival Information
It actually looks pretty professional, so why not. It prevents guests from getting into a back-and-forth communication with you. In my case, it simply shows “LondonBridge” as the name instead of a number. Use a service like TextLocal (I get no compensation from this) or another similar service that allows you to send a text as a name. But again, as per point 2, don’t use your mobile number. It is a good idea to SMS your guests with the key arrival information either on the day of their arrival or the day before. And trust me, there are some guests who will. But, if you call from your mobile, then they have the ability to SMS you at any time of the day or night with questions. If you call from your mobile with the number blocked, then they may not answer. 
Why (from a landline)? the answer is simple. Call Guests – when you have to – from a landline. In my view, option 2 is really not a necessary expense unless you have an extremely high volume of calls or you take a lot of direct bookings. This will cut down dramatically the number of calls your get that simply aren’t necessary. For any emergency during or before your stay with us please call XXXXX (probably your mobile number) or for non-urgent inquiries please email “ Please note this mailbox is not monitored. The voicemail message should then say something like this: “Welcome to XYZ Apartments.
I highly recommend getting a fixed-line number (from Skype for example) and then having this divert to voicemail. Have a second mobile number!Īdvertisements There is nothing more stress-inducing if you have people constantly phoning up your main mobile to ask questions that are highly likely already to have been answered on the Airbnb (or etc) website. Make sure you cultivate great relationships with your neighbors. Review your diary every 3 days for the next 7 days.
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